FAQs

How do I track my order?
You will receive a SMS and email from us once your order has been dispatched with the tracking AWB number. Click on that to check your package’s current location.

What is transit time for delivery?

It takes 5-8 business days to reach you once dispatched from our site.

Do you ship internationally?
Yes, You can order through our Etsy page.

Our return process is simple and free of charge.

Hand over the goods in the original packing to the courier. It is important that you send it back in the original packing so chances of damages are minimised. A return request for damaged & defective goods must be placed within 2 days from the date of delivery. Any other return can be initiated within 7 days from the date of delivery.

I have received a damaged product. What do I do?

To initiate a replacement or a refund for a damaged or defective product, simply click here and enter your Order ID & Phone number/email ID and submit your return request.
A return/refund request for damaged & defective goods must be placed within 2 days from the date of delivery.

How do I cancel my order?
The order can be cancelled only if it hasn’t already been shipped.

If I cancel my order, how will I get my refund?
After order cancellation, the money will be rolled back to your card/bank account within 7-10 working days post refund initiation. Please email us your bank account details so we can start the process.

If you are returning the goods for any reason, the amount will be transferred back to after we receive the goods back in the warehouse.

When will the refund reach my account?
Once we receive the items in good condition in our warehouse, we will initiate the refund which will reflect in your account within 7 to 10 business days.

In all cases, the refund will be made via bank transfer and not by cash.

Will the GST amount be refunded in cases I return/cancel my order?
Yes, the entire GST amount will be refunded in case of cancellation/return.

Can I pay cash on delivery?
Unfortunately, We do not provide COD.

Can I have my order gift wrapped?
Yes, gift wrapping is possible. After you place your order, reply on the order confirmation email and request for a gift wrap.