Returns & Refunds
Defective or Damaged Products:
We offer free returns for items that arrive defective or damaged. Please inspect your order upon delivery and report any damage within 48 hours, including video evidence. For approved claims, we provide store credit or an exchange at no additional cost, with no reverse shipping fees applied.
Other Returns & Exchanges:
For non-defective returns or exchanges, items must be unused and returned within 7 days of delivery in their original packaging. A return shipping fee of 15% of the product cost will be deducted, and the remaining amount will be issued as store credit. Items labeled ‘Final Sale’ or ‘Non-Returnable’ are not eligible for return or exchange. Transaction fees (5% of the purchase price) are non-refundable.
Processing Time:
Once we receive and inspect your returned items, refunds (if applicable) or store credit will be processed within 15 business days.
Order Refusal:
If you refuse delivery of your order, a 20% fee will be deducted, and the balance will be issued as store credit.
How to Request a Return:
Contact us at eyesofgypsy@gmail.com or via WhatsApp at +91 83060 36913 to initiate a return or exchange.
Additional Notes:
- Affiliate brand products and made-to-order items are subject to their own specific terms—please review product details carefully.
- Product colors may vary slightly from images due to differences in monitor or mobile display settings and individual perception.
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Cancellations
Standard Orders:
Orders can be canceled within 24 hours of placement. After this period, cancellations are not permitted.
Customized or Commissioned Items:
Custom or made-to-order products cannot be canceled or returned once the order is confirmed.
Our Right to Cancel:
We reserve the right to cancel any order, even after payment, if inventory is insufficient or the product does not meet our quality standards. In such cases, a full refund will be issued via the original payment method.
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